Last Updated: 02/06/2026

These Terms and Conditions of Supply (“Supply Terms”) govern the sale and supply of goods by Mystic Wellness Distributions Ltd (“we”, “us”, “our”) through our website, https://mysticwellnessdistributions.co.uk (the “Website”), and any related sales channels.

These Supply Terms apply in addition to our Website Terms and Conditions, Privacy Policy, Returns Policy, and any other policies referred to on our Website. In the event of any conflict, these Supply Terms shall prevail in relation to the sale and supply of Goods.

By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Supply Terms.

1.     Definitions

In these Supply Terms:

“Carrier” means any person or business contracted by us to deliver Goods to you.
“Goods” means any goods offered for sale by us through the Website or otherwise supplied by us to you.
“Website” means https://mysticwellnessdistributions.co.uk and any associated web pages operated by us.

 

2.     Interpretation

Unless the context otherwise requires:

• references to a person include an individual, company, partnership, public authority, or other legal entity;
• these Supply Terms apply to all supplies of Goods by us and prevail over any terms proposed by you unless expressly agreed in writing;
• any obligation not to do something includes an obligation not to permit another person to do that thing;
• obligations may be performed by authorised third parties acting on behalf of a party;
• references to a party include successors, assigns, and permitted transferees;
• headings are for convenience only and do not affect interpretation;
• references to legislation include amendments, replacements, extensions, and re-enactments of that legislation from time to time.
• references to writing include email and other electronic communications;
• words such as “including” or “in particular” are without limitation; and
• these Supply Terms are drafted in English only, and the English version prevails in case of conflict.

3.               About Us

Mystic Wellness Distributions Ltd is a company registered in England and Wales.
Company Number: 16501712
Registered Office: 98 Semley Road, Norbury, London SW16 4PJ, United Kingdom
Email: info@mysticwellnessdistributions.co.uk
Telephone: 07871 176758

4.Wellness and Regulatory Disclaimer

All information provided by Mystic Wellness Distributions Ltd on this Website, including product descriptions, packaging, emails, marketing materials, and customer communications, is provided for general informational purposes only.

Nothing on this Website or in our communications should be interpreted as medical, therapeutic, psychological, clinical, or diagnostic advice, nor as a recommendation for treatment, prevention, cure, or mitigation of any disease or health condition.

Our products are not medicines or medical devices as defined under applicable UK medicines and medical device legislation and are not intended to diagnose, treat, cure, or prevent any disease.

You must not rely on any information provided by us as a substitute for professional advice from a qualified healthcare practitioner. If you have or suspect a medical or psychological condition, you should seek advice from an appropriate professional before using any product.

We do not guarantee any specific physical, mental, emotional, or physiological outcomes from the use of our products.  Any reliance on information provided by us is strictly at your own risk.

5.  Application of These Terms

These Supply Terms apply to all orders for Goods placed by consumers and business customers unless otherwise agreed in writing.

These Supply Terms constitute the entire agreement relating to the sale and supply of Goods and supersede prior discussions, correspondence, and agreements.

Any terms submitted or proposed by you shall not apply unless expressly accepted by us in writing.

If you are a consumer, nothing in these Supply Terms affects your statutory rights under applicable UK consumer law.

If purchasing on behalf of a business or organisation, you confirm you have authority to bind that entity.

Where separate written wholesale, distributor, or trade account terms apply, those terms prevail to the extent of any inconsistency.

 

These Terms apply at the point of checkout completion. A binding agreement is formed only once payment has been authorised and we have confirmed acceptance in accordance with Section 6 (Our Contract With You).

6.  UK Consumer Law Compliance

Nothing in these Supply Terms excludes or limits rights or remedies available under applicable law.

These Supply Terms shall be interpreted in accordance with applicable UK law, including where relevant:

• Consumer Rights Act 2015;
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
• Consumer Protection Regulations 2008
• Sale of Goods Act 1979 (where applicable);
• Consumer Protection from Unfair Trading Regulations 2008;
• Electronic Commerce Regulations 2002
• UK GDPR and Data Protection Act 2018.

Where statutory rights apply, they take priority over any conflicting contractual term.

7. Eligibility to Purchase

You must:

• be at least 18 years old;
• have legal capacity to enter a binding contract;
• provide accurate billing and delivery information; and
• use a valid authorised payment method.

We may request verification and refuse or cancel orders where eligibility is not satisfied or fraud is suspected.

8. Electronic Communications

By using our Website and placing an order, you agree that communications between you and us may take place electronically.

Order confirmations, dispatch notifications, notices, policies, agreements, and other communications sent electronically shall satisfy any legal requirement that such communications be in writing.

9.  Our Contract With You

These Supply Terms form the entire agreement between you and us in relation to the purchase and supply of Goods.
• You acknowledge that you have not relied on any statement or representation not expressly contained in these Supply Terms, except where such exclusion is unlawful.
• If you place an order on behalf of another person or organisation, you confirm you have authority to do so and accept responsibility for that order.
• All orders are subject to acceptance and availability. We do not guarantee all Goods advertised on the Website will always be available.
• We may amend these Supply Terms from time to time. The version in force at the time of your order will apply.
• Your order constitutes an offer to purchase Goods.
• A binding contract is formed only when we issue a dispatch confirmation email confirming acceptance and shipment of your order.
• Order acknowledgements and payment confirmations do not constitute acceptance of your order.
• We reserve the right to reject or cancel any order prior to dispatch for any reason including stock issues, fraud checks, or legal compliance.
• Prices may change before order acceptance but not after acceptance, except where required by law or due to obvious pricing error.
• We may refuse, restrict, or cancel orders where delivery is unavailable, unlawful, or commercially impractical.

We maintain electronic records of order placement, payment authorisation, and checkout confirmation for evidential purposes in the event of a dispute.

Risk of fraud, incorrect delivery details, or unauthorised use of payment methods remain with the customer where payment has been authorised.

10.  Our Products

• We supply wellness, lifestyle, meditation, and sound-healing Goods.
• Product images and descriptions are illustrative only and no guarantee is given that Goods will exactly match images.
• Product descriptions are provided for general informational purposes only and do not constitute a guarantee that Goods will match images or descriptions exactly.
• Actual Goods may vary in colour, size, finish, or appearance.
• We reserve the right to modify, discontinue, or withdraw any Goods without notice.
• To the fullest extent permitted by law, we disclaim liability arising from misuse, improper handling, or unauthorised use of Goods.
• Customers are responsible for ensuring Goods are used safely and lawfully.
• We exclude implied warranties only to the extent permitted by law, including implied terms relating to satisfactory quality, fitness for a particular purpose, and non-infringement.
• Product guidance or recommendations are for general informational purposes only and do not constitute medical, therapeutic, or professional advice.
• Product descriptions constitute the full representation of Goods; no reliance should be placed on external statements not contained in the listing.

11. Acceptance of Your Order

Our order is an offer to purchase Goods.

• We may refuse or cancel any order before dispatch without giving reasons.
• A contract is only formed upon dispatch of Goods and issue of a dispatch confirmation email (see Section 7).
• Order acknowledgements do not constitute acceptance.
• If Goods are unavailable, we may cancel and refund or offer substitutes where appropriate.
• We may decline delivery to jurisdictions we do not serve or where restricted by law.

We reserve the right to refuse or cancel orders after payment authorisation where fraud prevention, stock availability, or compliance checks require it.

12.  Pricing

Prices are displayed in GBP (£).
• VAT is included where applicable unless otherwise stated.
• Delivery charges are shown separately before checkout.
• Prices may change before order acceptance.
• Obvious pricing errors may be corrected before contract formation.
• All prices are confirmed at checkout and apply only once the order has been accepted.

Prices cannot be disputed after order acceptance except where required by law or in cases of obvious pricing error.

13. Pricing Errors

We make reasonable efforts to ensure all prices displayed on our website are accurate. However, errors may occur, including typographical mistakes, system faults, or incorrect updates.

We reserve the right to correct pricing errors at any time.

Where a pricing error is identified, we may cancel or amend the order whether or not it has been accepted. If payment has already been taken, a full refund will be issued.

We are not obliged to supply Goods at an incorrect price where the error is obvious and could reasonably have been recognised by the customer at the time of purchase.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

14. Fraud Prevention, Abuse and Termination of Orders

We reserve the right to refuse, cancel, or limit any order at any time, including after acceptance, where we reasonably suspect fraudulent, abusive, misleading, or unlawful activity, or where we believe an order has been placed in breach of these Terms or our Acceptable Use Policy.

Such circumstances may include, without limitation, suspected payment fraud, chargeback abuse, misuse of promotional offers or discount codes, repeated return or refund abuse, manipulation of the ordering process, or any attempt to bypass security, pricing, or system controls on our website.

Where an order is cancelled before dispatch, any payment taken will be refunded using the original payment method, unless a deduction is permitted under applicable law. Where an order has already been dispatched, any refund or recovery will be handled in accordance with our Returns and Refunds policy and applicable UK consumer law.

We reserve the right to suspend or terminate user accounts, restrict access to our website or services, and refuse future orders where we reasonably believe there has been a breach of these Terms, fraudulent activity, or abuse of our systems or services.

We may share relevant information with payment providers, fraud prevention agencies, and law enforcement authorities where we reasonably believe it is necessary to prevent fraud or comply with legal obligations.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

15.  Payment and Security

• We accept approved payment methods displayed at checkout.
• Full payment required before dispatch unless otherwise agreed.
• Payments are processed securely by third-party providers.
• Payment must be received in full before dispatch unless otherwise agreed.
• We may conduct fraud and payment verification checks.
• We do not store full payment card details.
• We cannot guarantee absolute security of internet transmissions.

Payment Providers act as independent data controllers and process data in accordance with their own legal obligations.

By completing payment, you authorise us to instruct the relevant Payment Provider to process the transaction on your behalf.

We may refuse or cancel orders flagged as high-risk or potentially fraudulent.

16. Right to Cancel (Consumer Contracts Regulations 2013)

Where you purchase goods from us as a consumer via our website, you have the legal right to cancel your order within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”).

The cancellation period begins the day after you, or a person nominated by you (other than the carrier), receives the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, by email or written notice). You may use a cancellation form if one is provided, but this is not mandatory.

If you cancel your order, you must return the goods to us within 14 days of notifying us of cancellation, unless we agree otherwise. You are responsible for the cost of return shipping unless the goods are faulty, misdescribed, or otherwise required by law.

We may make a deduction from your refund for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Certain goods may be exempt from cancellation rights where permitted by law, including personalised or custom-made items, sealed goods which are not suitable for return once unsealed for health or hygiene reasons, and goods which are perishable or have a limited shelf life.

17. Returns and Refunds (Distance Sales)

Where you purchase goods from us as a consumer via our website, you have the legal right to cancel your order within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”).

The cancellation period will expire 14 days after the day on which you (or a third party indicated by you, other than the carrier) receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, by email or written notice). You may use a cancellation form if one is provided, but this is not mandatory.

18. Effects of Cancellation

If you cancel your order, we will reimburse all payments received from you, including the cost of standard delivery (where applicable), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to cancel.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is earlier.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

19. Exceptions to the Right to Cancel

The right to cancel does not apply to:

• goods that are sealed for health protection or hygiene reasons, once these have been unsealed after delivery;
• goods that are made to the consumer’s specifications or are clearly personalised;
• goods which are liable to deteriorate or expire rapidly;
• services that have been fully performed with your prior express consent before the cancellation period has expired.

20. Returns, Cancellation and Refund Processing (Distance Sales)

Where you are a consumer purchasing Goods via our website, you have the right to cancel your order within 14 days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you cancel your order, you must inform us clearly of your decision before the cancellation period expires. You may use a written statement (for example, email) to notify us. A cancellation form may be provided but is not mandatory.

You must return the Goods without undue delay and in any event no later than 14 days from the date you notify us of cancellation. Unless otherwise stated or required by law, you are responsible for the cost of returning Goods.

Refunds will be issued without undue delay and in any event no later than 14 days from the earlier of:

• the date we receive the returned Goods; or
• the date you provide evidence of return.

Refunds will be made using the original payment method unless otherwise agreed or required by law. Where applicable, we may withhold reimbursement until we have received the Goods or valid proof of return.

Returned Goods must be in a condition suitable for inspection. This means Goods should be returned unused, undamaged, and in their original condition where reasonably possible, including original packaging, seals, labels, and accessories.

You are responsible for ensuring Goods are securely packaged for return. Responsibility for returned Goods remains with you until they are received by us. We recommend using a tracked or insured delivery service.

We may reduce the refund amount where Goods show signs of unnecessary handling beyond what is required to establish their nature, characteristics, and functioning, in accordance with applicable UK consumer law.

Certain Goods may not be eligible for return once unsealed, used, or tampered with for hygiene or safety reasons, where such exclusions are permitted by law and clearly communicated prior to purchase.

Nothing in this section affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable consumer protection legislation.

21. Faulty, Misdescribed or Non-Conforming Goods

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.

If goods are faulty, not as described, or otherwise do not conform to the contract, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

Where goods are confirmed to be faulty or non-conforming, we will cover reasonable return costs where applicable under UK consumer law.

22. Statutory Rights

Nothing in this Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.

Refund eligibility is strictly conditional on compliance with our Returns Policy and statutory inspection standards under Consumer Rights Act  2015.

We reserve the right to refuse refunds where misuse, excessive handling, or non-return is evidenced.

23.  Liability for Defective Goods

We are responsible for supplying Goods that are in conformity with the contract in accordance with the Consumer Rights Act 2015.

You should inspect Goods promptly upon delivery and notify us of any defects or issues as soon as reasonably practicable after they are discovered.

If Goods are found to be faulty, not as described, or not fit for purpose, you are entitled to remedies under applicable law, which may include repair, replacement, price reduction, or refund depending on the circumstances.

We may require that defective Goods are returned to us for inspection before any remedy is provided. Where reasonably possible, Goods should be returned with all original packaging, accessories, and documentation.

We are not responsible for defects or issues arising from:

• misuse or improper handling of the Goods;
• neglect or failure to follow instructions;
• unauthorised modification or repair; or
• normal fair wear and tear.

Any remedy provided for defective Goods will be determined in accordance with your statutory rights under the Consumer Rights Act 2015.

Nothing in this section affects your statutory rights under UK consumer protection legislation.

24.  United Kingdom Orders Delivery

• Delivery estimates are guidance only and time is not of the essence.
• Typical delivery is 3–5 working days after acceptance.
• Delivery is to the address supplied by you.
• We may deliver in instalments.
• Risk passes to consumers on delivery and to business customers upon delivery or collection by their carrier.
• Ownership transfers only after full payment is received.
• We are not liable for delays outside our reasonable control.

• Delivery tracking records provided by our courier partners shall be deemed evidence of successful delivery unless proven otherwise.

• Once delivered to the address provided at checkout, liability transfers to the customer.

25.  International Orders Delivery  Charges, Taxes and Refund Deductions

• We sell Goods internationally where permitted by law. Customers are responsible for ensuring Goods can be legally imported into their country.
• Delivery times are estimates only and may be affected by customs or regulatory processes outside our control.
• Customers are responsible for all import duties, VAT, customs charges, and local taxes in their jurisdiction.
• We are not responsible for delays, seizures, or restrictions imposed by customs or regulatory authorities.
• If Goods are returned, refused, or undeliverable due to customs or import issues, any reasonably incurred costs may be deducted from refunds where permitted by law and proportionate to actual costs incurred.
• Non-clearance does not automatically entitle a refund unless required by applicable law.

26. Export Controls and Sanctions

You represent and warrant that you are not located in, ordinarily resident in, organised under the laws of, or acting on behalf of any person, entity, or organisation that is subject to trade sanctions, export restrictions, embargoes, or other prohibitions imposed by the United Kingdom, United Nations, European Union, United States, or any other applicable governmental authority.

You agree not to purchase, export, re-export, transfer, resell, or otherwise make available any Goods supplied by us in violation of any applicable export control laws, sanctions regulations, or trade restrictions.

27.  Goods Returned (Business Customers Only)

• Returns are not accepted unless Goods were defective at delivery or we expressly agree in writing.
• Defects must be reported within 14 days.
• Before returning Goods, you must check product instructions and confirm the issue is not caused by misuse or improper installation.
• Contact us at info@mysticwellnessdistributions.co.uk before returning any Goods.
• Returned Goods must be securely packaged and returned at your risk and expense unless agreed otherwise.
• Manufacturer warranties may apply separately.
• Our remedies are limited to repair, replacement, or refund.
• These remedies are your exclusive business remedies to the fullest extent permitted by law.

28. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, product descriptions, branding, and design elements, is owned by or licensed to Mystic Wellness Distributions Ltd.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any part of the Website content without our prior written consent.

All trademarks, logos, and brand assets remain the exclusive property of Mystic Wellness Distributions Ltd.

29. Intellectual Property Infringement Complaints

If you believe that any content available through our Website infringes your intellectual property rights, you should notify us in writing with sufficient information to enable us to investigate the matter. We reserve the right to remove or restrict access to content where we reasonably believe infringement may have occurred.

30. Limitation of Liability

Nothing in these Supply Terms excludes, restricts, or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights arising under the Consumer Rights Act 2015 where such liability cannot lawfully be excluded or restricted; or
• any other liability that cannot be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law, Mystic Wellness Distributions Ltd shall not be liable for any indirect, incidental, special, consequential, or economic loss arising out of or in connection with the sale, supply, delivery, use, or inability to use any Goods or the Website, including (without limitation):

• loss of profit;
• loss of revenue;
• loss of business or business opportunity;
• loss of contracts;
• loss of anticipated savings;
• loss of goodwill or reputation;
• loss of data; or
• business interruption.

We shall only be liable for losses that are a reasonably foreseeable consequence of our breach of these Supply Terms or our negligence.

Subject to the provisions of this section, our total aggregate liability arising out of or in connection with any contract, order, Goods, Website use, or related services, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, shall not exceed the total amount paid by you for the Goods giving rise to the claim, where such limitation is permitted by law.

We shall not be liable for any loss, damage, delay, failure, or additional expense arising from:

• misuse, improper handling, storage, installation, maintenance, or use of Goods contrary to instructions provided;
• unauthorised modifications, alterations, or repairs;
• fair wear and tear;
• customer error or failure to follow reasonable instructions;
• acts or omissions of third parties;
• payment processor disputes, chargebacks, reversals, or investigations where Goods have been supplied in accordance with these Supply Terms;
• failures of telecommunications networks, internet services, utilities, payment providers, hosting providers, software providers, or other third-party services;
• delays or failures caused by carriers, customs authorities, governmental authorities, or regulatory bodies; or
• events beyond our reasonable control, including any Force Majeure Event.

We make reasonable efforts to ensure that the Website is available, secure, and accurate. However, we do not guarantee that the Website will be uninterrupted, error-free, secure, or free from defects, viruses, or other harmful components. To the fullest extent permitted by law, we shall not be liable for losses arising from temporary Website unavailability, technical failures, system outages, software errors, data transmission failures, or other technical issues beyond our reasonable control.

Where Goods are supplied to consumers, nothing in these Supply Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

Each order placed through the Website constitutes a separate contract, and any limitation of liability shall apply separately to each individual order.

This section shall survive termination, cancellation, completion, rescission, or expiry of any contract between you and Mystic Wellness Distributions Ltd.

31. Website Availability Disclaimer

We do not guarantee that the Website will be available at all times or free from interruptions, errors, viruses, or technical issues.

We may suspend, withdraw, or restrict access to the Website for operational, security, or maintenance reasons without notice.

You are responsible for ensuring that your devices and systems are secure and compatible with the Website.

We shall not be liable for any loss or damage resulting from Website unavailability or technical disruption, to the fullest extent permitted by law.

 

32. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

war, terrorism, pandemics, strikes, industrial disputes, natural disasters, government actions, utility failures, courier disruptions, or supplier failures.

We will take reasonable steps to mitigate the effects of any force majeure event.

If the event continues for an extended period, we may suspend or cancel affected orders without liability where permitted by law.

33. Severability

If any provision (or part of a provision) of these Supply Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable.

If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

34. Notices Clause

Any notice given under these Supply Terms shall be in writing and sent by email or to the last address provided by the relevant party.

Notices sent by email shall be deemed received on the next working day after transmission unless delivery failure is notified.

35. No Waiver

No failure or delay by us in exercising any right, power, or remedy under these Supply Terms shall operate as a waiver of that right or prevent any future exercise of that or any other right.

Any waiver must be in writing to be valid and shall not constitute a continuing waiver unless expressly stated.

36. Third-Party Rights

A person who is not a party to these Supply Terms shall not have any rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated otherwise.

This does not affect any rights or remedies of third parties that exist independently of that Act.

37. Data Protection and Privacy

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you use our website, create an account, place an order, or otherwise interact with us, we may collect and process personal data such as contact details, billing information, delivery details, and account activity, where necessary to provide our services, process transactions, and operate our business.

We will only process your personal data where we have a lawful basis to do so, including:

• the performance of a contract with you;
• compliance with legal obligations;
• our legitimate interests in operating, improving, and securing our services;
• your consent, where required by law.

We may share personal data with third-party service providers including payment processors, delivery companies, and fraud prevention services where necessary to complete transactions.

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, tax, accounting, and reporting requirements.

You have rights under data protection law, including the right to access your personal data, request correction or deletion, object to or restrict certain processing, and request data portability, subject to applicable legal limitations.

Full details of how we collect, use, store, and protect your personal data are set out in our separate Privacy Policy, which should be read alongside these Terms.

Nothing in these Terms affects your rights under applicable UK data protection legislation.

38. Governing Law and Jurisdiction

These Supply Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Supply Terms.

If you are a consumer, you may bring proceedings in the courts of England and Wales and, where required by applicable law, may also have the right to bring proceedings in the courts of your country of residence.

Nothing in this clause affects any mandatory rights or protections available to consumers under applicable law.

39. Dispute Resolution and Complaints Procedure

We aim to resolve all complaints fairly and promptly.

If you have a complaint, you should contact us in the first instance using the contact details provided on our website, providing full details of the issue and any relevant supporting information (such as order numbers, photographs, or correspondence).

We aim to acknowledge all complaints within a reasonable timeframe and to provide an initial response within 7–14 working days of receipt. Where a complaint requires further investigation, we will keep you informed of progress and expected resolution times.

We will make reasonable efforts to resolve disputes directly with you through our internal complaints process before escalation.

Where appropriate, we may inform you of available Alternative Dispute Resolution (ADR) schemes, although we are not obliged to participate unless required by law.

Nothing in this clause affects your statutory rights under applicable UK consumer law.

40. Assignment

We may assign, transfer, subcontract, delegate, or otherwise deal with any of our rights and obligations under these Supply Terms.

You may not assign, transfer, or otherwise dispose of any of your rights or obligations under these Supply Terms without our prior written consent.

41. Entire Agreement

These Supply Terms, together with any policies expressly referred to within them, constitute the entire agreement between you and Mystic Wellness Distributions Ltd in relation to the sale and supply of Goods.

You acknowledge that you have not relied upon any statement, representation, warranty, or undertaking that is not expressly set out in these Supply Terms, except where such exclusion would be unlawful.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

42. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website constitutes acceptance of the updated Policy.

43. Acknowledgement

By placing an order through our Website, you confirm that you have read, understood, and agree to be bound by these Supply Terms in full.

You acknowledge that these Supply Terms form a legally binding agreement between you and Mystic Wellness Distributions Ltd upon completion of checkout and payment authorisation.

You further acknowledge that:

• your order constitutes an offer to purchase Goods
• you have had the opportunity to review these Supply Terms before placing your order;
• you are entering into a binding contract for the purchase of Goods;
• electronic records of your order, including checkout confirmation, payment authorisation, IP address logs, and order history, may be used as evidence of acceptance and contractual agreement;
• acceptance occurs upon dispatch confirmation.
• you accept that your statutory rights under UK consumer law are not affected by these Supply Terms.

You acknowledge that ticking acceptance boxes, completing checkout, and electronic payment authorisation constitute legally binding acceptance of these Supply Terms.

Where you are purchasing on behalf of a business or organisation, you confirm that you have full authority to bind that entity to these Supply Terms.

Continued use of the Website and completion of checkout constitutes ongoing acceptance of the version of the Supply Terms in force at the time of purchase.