Last Updated: 01/06/2026

These Terms and Conditions of Website Use (“Terms”) govern your access to and use of our website at mysticwellnessdistributions.co.uk (the “Website”).

By accessing, browsing, registering on, or using this Website, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use this Website.

These Terms apply to all visitors, users, and customers of the Website and form a legally binding agreement between you and Mystic Wellness Distributions Ltd (“we”, “us”, “our”).

1. About Us

This website is operated by Mystic Wellness Distributions Ltd, a company incorporated in England and Wales.

Company number 16501712.

Our registered office is 98 Semley Road, Norbury, London SW16 4PJ, United Kingdom.

You may contact us by email at info@mysticwellnessdistributions.co.uk

Telephone on +44 7871 176758.

2. Our Services

We operate an online retail business offering wellness, meditation, sound healing, and spiritual products, including but not limited to singing bowls, gongs, bells, incense, and related accessories.

Our products and services are intended only for lawful use. Access to our Website from locations outside the United Kingdom is undertaken at your own risk, and you are responsible for compliance with all applicable local laws and regulations.

Our products are intended for general wellness, meditation, relaxation, and spiritual use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on this Website is for general informational purposes only and should not be treated as medical advice. You should always seek professional medical advice where appropriate.

3. Fairness and Interpretation

These Terms are intended to be fair and transparent and shall be interpreted in a way that does not create a significant imbalance in the rights and obligations of the parties, in accordance with applicable consumer protection law, including the Consumer Rights Act 2015.

4. Eligibility

You must be at least 18 years old, or the legal age of majority in your country of residence, to use this Website or purchase products from us.

By using the Website, you confirm that you have the legal capacity to enter into binding contracts and that you will comply with these Terms and all applicable laws.

5. Export Controls and Sanctions

You must not use the Website, purchase Goods, or otherwise engage with our Services in breach of any applicable export control, sanctions, trade embargo, or import laws and regulations.

By using the Website or placing an order, you confirm that:

• you are not located in, ordinarily resident in, or acting on behalf of any person, organisation, or entity subject to applicable trade sanctions or export restrictions;
• you will not use, export, re-export, transfer, or make available any products purchased from us in violation of applicable export control or sanctions laws.

We may use screening tools or third-party verification services to assess compliance with applicable sanctions and export control laws.

We reserve the right to refuse, suspend, cancel, or terminate any order, account, or transaction where required to comply with applicable export control, sanctions, or trade compliance obligations.

6. Access to the Website

Access to our Website is provided free of charge.

We may suspend, withdraw, restrict, discontinue, or amend any part of the Website at any time where reasonably necessary for operational, legal, security, maintenance, or business reasons.

We do not guarantee that the Website, or any content on it, will always be available, secure, uninterrupted, or free from errors.

You are responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms and comply with them.

7. User Accounts

Certain features of the Website may require you to create an account. You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activity carried out under your account.

We reserve the right to suspend or terminate any account where we reasonably believe there has been misuse, fraud, or a breach of these Terms.

8. Acceptable Use

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You must not misuse the Website by introducing viruses or other malicious material, attempting unauthorised access to our systems, interfering with Website functionality, collecting data without permission, or using automated tools such as bots or scrapers without our written consent.

You must not use the Website in any way that infringes the rights of others or damages our business, systems, reputation, or services.

You must not use the Website in any manner that could cause us to breach any applicable law, regulation, sanctions requirement, or obligation owed to a third party.

9. Intellectual Property Rights

All intellectual property rights in this Website and its contents, including all text, graphics, logos, branding, photographs, videos, designs, software, and code, are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws.

You may access and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, or commercially exploit any part of the Website without our prior written consent.

10. Information Accuracy

While we take reasonable care to ensure that all information on the Website is accurate, we do not guarantee that product descriptions, pricing, or other content is error-free.

Where an obvious or material error occurs, we reserve the right to correct it and cancel or amend the relevant order before dispatch.

11. Product Information and Availability

We aim to ensure that all product descriptions, pricing, photographs, and specifications are accurate. However, minor errors may occur and we reserve the right to correct them at any time without notice.

Due to the handcrafted nature of certain products, including singing bowls, gongs, bells, and artisan wellness items, minor variations in colour, size, finish, weight, and sound quality may occur. These natural variations are not considered defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or withdraw items from sale without notice.

Certain products may require careful handling and appropriate adult supervision. Customers are responsible for reading and following all product instructions and safety guidance supplied with the product.

We shall not be liable for loss or damage resulting from the misuse, improper handling, modification, or use of products contrary to any instructions, warnings, or safety guidance provided.

12. Distance Selling / Pre-Contract Information (very important for ecommerce)

Before placing an order, you are provided with clear information about the main characteristics of the goods, total price, delivery charges, delivery arrangements, and your cancellation rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13. Orders, Pricing, Payment and Fraud Prevention

All prices displayed on the Website are shown in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

Payment must be received in full before goods are dispatched. We accept payment by Visa, Mastercard, PayPal, Stripe, bank transfer, and other payment methods displayed at checkout.

By placing an order, you confirm that all payment details provided are valid, authorised, and used lawfully.

We reserve the right to refuse, suspend, cancel, or limit any order at our discretion where we reasonably believe that:
• payment is unauthorised, fraudulent, or cannot be verified;
• there is suspected payment abuse or chargeback risk;
• there are pricing or product listing errors;
• goods are unavailable or out of stock;
• the order is suspected to be for resale or commercial misuse; or
• the transaction is otherwise inconsistent with lawful use of the Website.

Where an order is cancelled before dispatch, any payment taken will be refunded using the original payment method.

We reserve the right to correct any pricing, description, technical, typographical, or system errors appearing on the Website. Where such an error affects an order, we may cancel the order prior to dispatch and provide a full refund of any payment received.

We reserve the right to carry out identity verification, payment verification, fraud screening, and security checks before accepting or dispatching an order. Failure to provide information reasonably requested for verification purposes may result in cancellation of the order.

Separate Terms and Conditions of Sale, Shipping Policy, and Returns and Refund Policy apply to all purchases made through our Website.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14. International Orders

If you order products for delivery outside the United Kingdom, you are responsible for complying with local import laws and regulations.

You are responsible for any customs duties, import taxes, local VAT, brokerage charges, or other governmental fees unless otherwise stated. We are not responsible for customs delays or seizures.

15. Delivery

Delivery times provided are estimates only and are not guaranteed unless expressly stated in writing at the time of purchase.

16. Title and Ownership

Legal ownership of goods remains with us until full payment has been received and cleared. Risk in the goods passes to you upon delivery in accordance with applicable consumer law.

Where delivery is made to a carrier selected by the consumer and not offered by us, risk may pass in accordance with applicable consumer protection legislation.

17. Cancellation Rights

The cancellation period begins the day after you, or a person nominated by you (other than the carrier), receive the goods. Certain goods may be exempt from cancellation rights where permitted by law, including personalised or custom-made items, sealed goods not suitable for return once unsealed for health or hygiene reasons, and perishable goods.

18. Reviews and User Content

Where you submit reviews, feedback, images, comments, or other content (“User Content”), you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

You warrant that any User Content submitted by you does not contain confidential information belonging to any third party and does not violate any applicable law, regulation, or court order.

You grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, adapt, and publish your User Content for the purposes of operating, promoting, and improving our business.

We reserve the right to monitor, moderate, edit, reject, suspend, or remove User Content where we reasonably consider it necessary to protect the Website, our users, third parties, or to comply with legal or regulatory obligations.

We may take reasonable steps to verify that published reviews originate from genuine customers.

19. Privacy and Data Protection

We act as the data controller for personal data processed under these Terms.

We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and the PECR (Privacy and Electronic Communications Regulations 2003).

By placing an order or creating an account, you acknowledge that your personal data will be processed in accordance with our Privacy Policy and Cookie Policy.

We use cookies and similar technologies on our Website. Full details are available in our Cookie Policy.

20. Electronic Communications

By using our Website, creating an account, placing an order, or communicating with us electronically, you agree that communications between you and us may take place electronically.

Electronic communications shall be deemed received on the next working day following transmission unless a delivery failure notification is received.

This includes emails, website notices, checkout confirmations, invoices, policy updates, and other electronic communications.

Order confirmations, dispatch notifications, invoices, notices, agreements, policies, and other communications provided electronically shall satisfy any legal requirement that such communications be in writing.

21. Electronic signature / consent

Your electronic acceptance of these Terms shall have the same legal effect as a handwritten signature.

22. Third-Party Links

Our Website may contain links to third-party websites or services.

These are provided for convenience only. We do not endorse, control, or accept responsibility for third-party content, products, services, or privacy practices.

Your use of third-party websites is entirely at your own risk.

23. Website Security

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for using appropriate antivirus and security software.

You must not attempt to gain unauthorised access to our systems or attack our Website. Any such activity may constitute an offence under the Computer Misuse Act 1990 and may be reported to law enforcement authorities.

24. Suspension and Termination

We may suspend, restrict, or terminate your access to the Website immediately where we reasonably believe you have breached these Terms, acted unlawfully, or created a risk to our business, users, or systems.

Where reasonably practicable, we will provide notice of suspension or termination and the reasons for such action, except where immediate action is necessary for legal, security, fraud prevention, or operational reasons.

Termination does not affect any legal rights or obligations that arose before termination.

25. Limitation of Liability

Non-excludable liabilities:

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded under English law.

Exclusion of indirect losses:

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, or special loss or damage, including loss of profits, revenue, business opportunity, goodwill, or data arising from your use of the Website or our products.

Liability cap:

Subject to applicable law, our total aggregate liability arising out of or in connection with your use of the Website shall not exceed the amount paid by you for the relevant order or service giving rise to the claim.

Consumer rights savings:

Nothing in these Terms excludes or limits any rights or remedies available to consumers under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Subject to applicable law, our total aggregate liability arising out of or in connection with the Website, any order, the supply of goods or services, or these Terms shall not exceed the total amount paid by you for the goods or services giving rise to the claim.

This limitation applies whether the claim arises in contract, tort (including negligence), breach of statutory duty, or otherwise.

Nothing in this clause excludes, restricts, or limits any liability which cannot lawfully be excluded or limited under applicable law, nor does it affect any statutory rights available to consumers under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

26. Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless against claims, liabilities, damages, losses, and expenses reasonably incurred as a result of:

• your breach of these Terms;
• your unlawful misuse of the Website;
• your infringement of any third-party intellectual property or other legal rights.

Any indemnity provided under this clause shall be limited to losses that are reasonably foreseeable and directly attributable to the matters described above.

This clause does not apply to consumers where such indemnity would be prohibited or unenforceable under applicable consumer protection law.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also bring proceedings in Scotland or Northern Ireland where applicable.

Business users agree to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause affects any mandatory rights available to consumers under the laws of their country of residence where such rights apply.

28. Regulatory compliance

You agree to comply with all applicable laws and regulations in connection with your use of the Website and purchase of Goods, including consumer protection, customs, import/export, tax, and electronic commerce laws.

29. No reliance

You acknowledge that you have not relied on any representation, statement, or promise not expressly set out in these Terms when entering into this agreement.

30. Assignment

We may transfer, assign, subcontract, or otherwise deal with our rights and obligations under these Terms provided that doing so does not materially reduce any rights available to consumers under applicable law.

31. Relationship (No Partnership or Agency)

Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between you and us.

32. Notices

Any notice given under these Terms shall be in writing and may be sent by email or to the last postal address provided by the relevant party.

Notices sent by email shall be deemed received on the next working day after transmission unless the sender receives a notification of delivery failure.

Notices sent by post shall be deemed received two working days after posting within the United Kingdom.

33. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, floods, pandemics, strikes, transport disruption, cyberattacks, customs delays, internet outages, or governmental restrictions.

Where such events occur, we will take reasonable steps to minimise disruption.

Where a Force Majeure Event continues for more than 30 days, either party may cancel affected orders and any payments for undelivered goods will be refunded.

Nothing in this clause affects any statutory rights to a refund or other remedies available under applicable consumer protection legislation.

34. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed deleted.

The remaining provisions shall continue in full force and effect and remain valid and enforceable to the fullest extent permitted by law.

35. Conflict Between Documents

If there is any conflict or inconsistency between these Terms and any other policies, notices, or documents published on our Website, these Terms prevail over any conflicting policy or document unless expressly stated otherwise or required by law.

36. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Terms and Conditions of Sale, Shipping Policy, and Returns and Refund Policy, constitute the entire agreement between you and us relating to your use of the Website.

You acknowledge that you have not relied upon any statement, representation, assurance, or warranty not expressly set out in these Terms, except where such exclusion would be unlawful.

37. Third Party Rights

A person who is not a party to these Terms shall have no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated otherwise.

38. Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of that or any other right or remedy.

39. Changes to the Website and Terms

We may update these Terms from time to time to reflect changes in law, regulation, business practices, technology, or our services.

Where changes materially affect your rights or obligations, we may provide additional notice by email, account notification, or website notice where reasonably practicable.

Updated Terms will be published on this page together with a revised “Last Updated” date.

Your continued use of the Website after such changes take effect constitutes acceptance of the updated Terms, subject to your statutory rights.

40. Acknowledgment

By accessing, browsing, creating an account on, or purchasing products through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Website Use.

You further acknowledge that electronic records relating to account activity, orders, communications, and acceptance of these Terms may be used as evidence of such acceptance and use of the Website.

If you do not agree to these Terms, you must not use our Website or purchase products or services from us.