Acceptable Use Policy

Last Updated: 02/06/2026

This Acceptable Use Policy (“Policy”) sets out the rules for using the website and services operated by Mystic Wellness Distributions Ltd. By accessing or using our website, you agree to comply with this Policy.

This Policy forms part of our Terms of Use.

  1. Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

“Website” means the website operated by Mystic Wellness Distributions Ltd and any related pages, subdomains, or digital platforms through which our services are made available.

“Services” means any products, features, functions, content, or services made available by Mystic Wellness Distributions Ltd through the Website.

“Content” means all text, images, graphics, logos, designs, audio, video, data, information, and other materials displayed, published, or made available on the Website.

“User” means any individual or entity who accesses or uses the Website or Services, whether registered or unregistered.

“Policy” means this Acceptable Use Policy, as updated from time to time.

  1. Interpretation

In this Acceptable Use Policy (“Policy”), unless the context otherwise requires:

  • references to “we”, “us”, or “our” mean Mystic Wellness Distributions Ltd;
  • “Website” means our website and any related online platforms, pages, or services operated by us;
  • “Services” means any products, services, features, content, or functionality provided through the Website;
  • “User”, “you”, or “your” means any individual or entity accessing or using the Website or Services;
  • “Content” means any text, images, graphics, data, information, or materials uploaded, posted, submitted, or otherwise made available on or through the Website;
  • headings are included for convenience only and do not affect interpretation of this Policy;
  • words in the singular include the plural and vice versa;
  • any reference to “including” or “includes” shall be interpreted as “including without limitation”.

Nothing in this Policy shall be interpreted as limiting or excluding any statutory rights you may have under applicable UK law.

3.     About Us

Mystic Wellness Distributions Ltd is a company registered in England and Wales.
Company Number: 16501712
Registered Office: 98 Semley Road, Norbury, London SW16 4PJ, United Kingdom
Email: info@mysticwellnessdistributions.co.uk
Telephone: 07871 176758

  1. Eligibility

By using our website, you confirm that:

  • you are at least 18 years old, or the legal age of majority in your country of residence or otherwise have legal capacity to enter into contracts under applicable law;
  • you will comply with all applicable laws and regulations;
  • you are not using the website for any unlawful or prohibited purpose.

You confirm that you are not located in, ordinarily resident in, or acting on behalf of any person, organisation, or entity that is subject to applicable trade sanctions, export controls, or other restrictions imposed under United Kingdom law or any other applicable jurisdiction.

  1. Account Registration

To access certain features, you may be required to create an account.

When registering, you agree that:

  • all information provided is accurate, complete, and kept up to date;
  • you will not create accounts using false or misleading information;
  • you will not register multiple accounts unless expressly permitted;
  • you will not share your account with others.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

You must notify us immediately without undue delay if you suspect any unauthorised access or security breach.

Personal data is processed in accordance with UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy.

  1. Order Acceptance and Formation of Contract

The display of products and services on our website does not constitute a binding offer to sell. All orders placed by you are an offer to purchase goods or services from Mystic Wellness Distributions Ltd, subject to acceptance by us.

A contract between you and Mystic Wellness Distributions Ltd is formed only when we confirm acceptance of your order. Acceptance occurs at the point we issue an order confirmation email or, where applicable, at the point of dispatch of the goods, whichever is earlier.

We reserve the right to refuse, cancel, or limit any order at our discretion prior to acceptance. Reasons for refusal or cancellation may include, but are not limited to, product availability, errors in pricing or product information, suspected fraudulent activity, or failure to meet eligibility requirements.

If an order is cancelled after payment has been taken but before acceptance, a full refund will be issued using the original payment method.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation.

  1. Electronic Communications

By using our Website, creating an account, placing an order, or communicating with us electronically, you agree that communications between you and us may take place electronically.

Order confirmations, dispatch notifications, invoices, policies, agreements, notices, and other communications provided electronically shall satisfy any legal requirement that such communications be in writing.

You acknowledge that electronic records maintained by us may be used as evidence of communications, transactions, and acceptance of this Policy.

  1. Account Suspension and Termination

We may suspend or terminate your account if:

  • you breach this Policy or any other applicable terms;
  • we reasonably suspect fraudulent, abusive, or illegal activity;
  • your actions may harm our website, services, or other users.

Where appropriate, we will take reasonable steps such as email notification or in-platform notice where practicable, to notify you of such action.

Termination does not affect any outstanding payment obligations you may have.

Where we suspend or terminate your account, we will take reasonable steps to notify you in advance where it is appropriate and lawful to do so, including providing the reasons for such action where practicable. In cases involving suspected fraud, abuse, security risks, or unlawful activity, we may take immediate action without prior notice where necessary to protect the website, our users, or third parties.

Where your account has been suspended, you may contact us to request a review of the decision. We will, where reasonably practicable, review such requests and may reinstate your access if we determine that the suspension was made in error or the issue has been resolved.

  1. Prohibited Activities

You must not use our website to:

  • engage in any unlawful, fraudulent, deceptive, misleading, abusive, or unauthorised activity;
  • infringe the rights of any person, including intellectual property, privacy, confidentiality, contractual, or proprietary rights;
  • upload, transmit, distribute, or otherwise make available any malware, viruses, trojans, ransomware, spyware, harmful code, or other malicious software;
  • attempt to gain unauthorised access to any account, system, server, network, database, data, or part of the Website;
  • interfere with, disrupt, damage, disable, overburden, impair, compromise, or adversely affect the operation, security, integrity, or performance of the Website or Services;
  • bypass, circumvent, disable, interfere with, or attempt to defeat any security features, authentication measures, access controls, or technological protection measures implemented on the Website;
  • use automated means, including bots, crawlers, scrapers, spiders, data mining tools, artificial intelligence agents, or similar technologies, to access, monitor, copy, extract, collect, index, or interact with the Website or its Content without our prior written consent;
  • impersonate any person or entity, misrepresent your identity or affiliation, or provide false, inaccurate, or misleading information;
  • reproduce, duplicate, copy, modify, distribute, publish, display, transmit, sell, resell, license, commercially exploit, or otherwise use any part of the Website, Services, or Content except as expressly permitted by us in writing;
  • use the Website in any manner that could expose Mystic Wellness Distributions Ltd to legal liability, regulatory action, security risks, financial loss, or reputational harm;
  • assist, encourage, facilitate, permit, or enable any third party to engage in any activity prohibited under this Policy.

All rights not expressly granted to you in relation to the Website, Services, and Content are reserved by Mystic Wellness Distributions Ltd. Use of the Website does not grant you any ownership rights, intellectual property rights, licences, or other rights except as expressly set out in this Policy or our Terms and Conditions of Website.

  1. Intellectual Property

All content on this website (including text, images, graphics, logos, and design) is owned by or licensed to us and is protected by intellectual property laws.

You may not:

  • copy, reproduce, distribute, or modify any content without permission;
  • use our content for commercial purposes without written consent;
  • remove copyright or proprietary notices.

You may view and use the website for personal, non-commercial purposes only.

 

  1. User Content

If you submit reviews, comments, or other content:

  • you grant us a non-exclusive, worldwide licence to use, display, and distribute such content for the purpose of operating our services;
  • you confirm you have the legal right to share such content;
  • you agree your content must not be illegal, defamatory, abusive, or infringe third-party rights.

We reserve the right to remove any content at our discretion reasonably exercised in accordance with applicable law and platform safety requirements.

Any personal data contained within User Content will be processed in accordance with our Privacy Policy and applicable data protection legislation.

  1. Returns And Refund Abuse

Users must not misuse, abuse, or attempt to manipulate our returns, cancellation, or refund processes, including but not limited to:

  • falsely claiming non-receipt of goods;
  • returning used, damaged, or altered goods outside of permitted return conditions;
  • submitting fraudulent chargebacks or payment disputes;
  • repeatedly placing orders and returning goods in a manner that indicates abusive or bad-faith behaviour;
  • attempting to circumvent or exploit refund, cancellation, or promotional systems.

We reserve the right to restrict, suspend, or terminate access to the website or services where we reasonably suspect abuse of our returns, refund, or payment systems, or any behaviour that violates this Policy or applicable law.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  1. Third-Party Services and Links

Our website may include links to third-party websites or services.

We do not control and are not responsible for third-party content, availability, or practices, and such links do not constitute endorsement of those third-party services.

Use of third-party services is subject to their own terms and policies.

  1. Acceptable Use

You agree to access and use the Website, Services, and Content only in accordance with this Policy, our Terms of Use, all applicable laws and regulations, and any instructions or requirements that we may reasonably communicate from time to time.

Without limitation, you must comply with the restrictions, prohibitions, and requirements set out in Section 9 (Prohibited Activities) and any other provisions of this Policy governing the use of the Website and Services.

You must use the Website in a lawful, honest, responsible, and respectful manner and must not engage in any conduct that may damage, disrupt, interfere with, impair, compromise, or adversely affect the Website, Services, our business operations, our reputation, other users, third parties, or our ability to comply with applicable legal or regulatory obligations.

You must not use the Website or Services in any manner that would cause us, our service providers, payment processors, suppliers, or business partners to breach any applicable law, regulation, court order, sanctions regime, export control requirement, contractual obligation, or regulatory requirement.

Where we reasonably believe that you have breached this Policy, engaged in prohibited, unlawful, fraudulent, deceptive, abusive, or harmful conduct, or otherwise created a risk to the Website, Services, our users, or our business, we may take such action as we reasonably consider necessary to protect our legitimate interests.

Such action may include investigating suspected breaches, restricting access to specific features, removing content, suspending or terminating accounts, refusing future access to the Website or Services, cancelling orders where permitted by law, reporting suspected unlawful activity to relevant authorities, regulators, payment processors, financial institutions, hosting providers, or other appropriate third parties, and pursuing any legal remedies available to us.

Any action taken by us under this section shall be exercised reasonably, proportionately, and in accordance with applicable law. Where appropriate and lawful, we may provide notice of such action and an opportunity to respond or seek review of the decision.

Nothing in this Policy obliges us to monitor the Website, Services, or user activity, but we reserve the right to do so where reasonably necessary for security, fraud prevention, legal compliance, enforcement of this Policy, protection of our rights, protection of other users, or the operation of our business.

Nothing in this clause limits, excludes, or affects any statutory rights or remedies available to consumers under applicable law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

  1. Data Protection and Privacy

We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.

Personal data you provide to us, including account information and any information submitted through our Website, will be collected, stored, and used only where there is a lawful basis to do so, including:

  • the performance of a contract;
  • compliance with legal obligations;
  • our legitimate interests in operating, securing, and improving our business and Website; or
  • where required, your consent.

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, reporting, fraud prevention, and record-keeping requirements.

You have rights under applicable data protection law, including the right to:

  • access your personal data;
  • request correction of inaccurate personal data;
  • request erasure of personal data in certain circumstances;
  • request restriction of processing;
  • object to certain processing activities;
  • request data portability where applicable; and
  • withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another competent supervisory authority.

By creating an account, submitting information, placing an order, or otherwise using the Website, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

Where personal data is transferred outside the United Kingdom, we will take appropriate safeguards to ensure such transfers are made in accordance with applicable data protection legislation.

For full details on how we collect, use, disclose, store, retain, and protect personal data, please refer to our Privacy Policy.

Nothing in this clause affects your rights under applicable UK data protection law.

  1. Pricing Errors and System Glitches

While we make every effort to ensure that all prices and product information displayed on our website are accurate, errors may occasionally occur, including but not limited to typographical errors, technical glitches, system malfunctions, or incorrect pricing updates.

Mystic Wellness Distributions Ltd reserves the right to refuse, cancel, or amend any order where a pricing or system error has occurred, even after an order has been submitted or confirmed, provided that such action is carried out in accordance with applicable consumer protection law.

Where an order is cancelled due to a pricing or system error and payment has already been taken, a full refund will be issued using the original payment method.

We are not obliged to supply goods at an incorrect or clearly erroneous price where the error is reasonably identifiable as a mistake.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

  1. International Sales

Mystic Wellness Distributions Ltd sells physical products internationally, where permitted by applicable laws and regulations. Customers are responsible for ensuring that products can be legally imported into their country before placing an order.

All prices may include VAT where applicable, in accordance with UK tax law and the customer’s location. Where VAT is not charged at checkout, customers are responsible for any applicable VAT, import taxes, customs duties, or other local government charges in their own country.

By placing an order from outside the United Kingdom, the customer agrees that they are the importer of record and are responsible for complying with all local tax and import requirements, including payment of any VAT or equivalent sales taxes due in their jurisdiction.

Mystic Wellness Distributions Ltd is not responsible for delays, charges, or restrictions caused by customs authorities or local regulatory bodies.

If an order is refused, delayed, or returned due to unpaid taxes, customs duties, or import charges, any resulting costs (including return shipping or handling fees) may be deducted from any refund only to the extent reasonably incurred and permitted under applicable consumer protection laws.

  1. Disclaimer

We make reasonable efforts to ensure that the website and its content operate securely, accurately, and without interruption. However, we do not warrant or guarantee that the website will always be available, uninterrupted, timely, secure, or free from errors, defects, viruses, or other harmful components.

To the fullest extent permitted by law:

  • we do not guarantee uninterrupted access to the website or that the website will always be available at any particular time or location;
  • we do not guarantee that the website will be free from errors, bugs, viruses, or other harmful components, although reasonable steps are taken to prevent such issues;
  • we are not responsible for any loss or damage resulting from technical failures, server downtime, or maintenance periods;
  • external websites, services, or resources linked from our website are outside our control and are provided for convenience only and do not constitute endorsement, approval, or responsibility for their content, accuracy, availability, or practices;
  • we are not liable for any reliance placed on information contained on or accessed through third-party websites.

Nothing in this Disclaimer excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded or limited under applicable UK law, including the Consumer Rights Act 2015.

Use of the website and reliance on its content is at your own discretion and risk, to the extent permitted by applicable law.

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

  1. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special losses arising out of or in connection with your use of the website or services, including but not limited to loss of profits, loss of business, loss of data, or business interruption.

Where you are a consumer, nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

Our total liability for any claim arising out of or in connection with your use of the website or services shall be limited to the total amount paid by you (if any) for the relevant goods or services, where such limitation is permitted by law.

Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Nothing in this Policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and other relevant laws.

  1. Indemnity

You agree to indemnify, defend, and hold harmless Mystic Wellness Distributions Ltd, its directors, employees, contractors, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • your unlawful misuse of the website or services;
  • your material breach of this Policy or any applicable laws or regulations;

any content submitted, uploaded, or transmitted by you that infringes the rights of any third party; or

  • your violation of applicable laws or regulations.

This indemnity applies only to the extent permitted by applicable law and shall not apply to consumers where such indemnity would be unfair or unenforceable under consumer protection legislation.

This indemnity obligation will survive the termination or suspension of your use of the website or services.

  1. Automated Monitoring

We may use automated systems, fraud prevention tools, and security monitoring technologies to detect unlawful activity, abuse, security threats, or breaches of this Policy.

Any action taken as a result of such monitoring will be subject to applicable law and appropriate review where required.

  1. Third-Party Rights Clause

A person who is not a party to this Policy shall have no right to enforce any provision of this Policy under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated otherwise.

  1. Governing Law and Jurisdiction

This Policy, together with any dispute or claim arising out of or in connection with it, its subject matter, or its formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

Where you are a consumer, you will benefit from any mandatory consumer protection rights available under the laws of your country of residence where such rights are applicable and cannot legally be excluded.

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

You and Mystic Wellness Distributions Ltd agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Policy, except where mandatory consumer protection laws provide otherwise.

  1. Notices

Any notice given under this Policy shall be in writing and may be sent by email to the last email address provided by the relevant party or to any contact details published by us on the Website.

Notices sent by email shall be deemed received on the next working day following transmission unless a delivery failure notification is received.

Nothing in this clause prevents us from providing operational, account, security, or legal notices through the Website or by other electronic means where appropriate.

  1. Force Majeure

Mystic Wellness Distributions Ltd shall not be liable or responsible for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events outside our reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to: industrial disputes or strikes, courier or logistics failures, transport disruptions, war, terrorism, civil unrest, pandemics or epidemics, governmental actions or restrictions, supplier or manufacturer failures, failure or interruption of utilities or communications networks, cyberattacks, system outages, or any other event beyond our reasonable control.

Where a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of the event. We will use reasonable efforts to mitigate the impact and resume performance as soon as reasonably practicable.

If a Force Majeure Event continues for an extended period and materially affects our ability to fulfil orders, we reserve the right to cancel affected orders and issue a refund for any goods not supplied, in accordance with applicable consumer law.

Nothing in this clause affects your statutory rights under applicable UK consumer protection legislation.

  1. No Waiver

No failure or delay by Mystic Wellness Distributions Ltd to exercise any right, remedy, or provision under this Policy shall operate as a waiver of that right or remedy.

Any waiver must be in writing and shall not constitute a continuing waiver of any subsequent breach or default.

  1. Severability

If any provision of this Policy is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if not possible, severed.

The remaining provisions shall continue in full force and effect.

  1. Disputes and Complaints Conduct

Users must not misuse or abuse the complaints, disputes, refund, or chargeback processes, including submitting false, misleading, or fraudulent complaints or payment disputes.

We reserve the right to investigate any suspected misuse of our complaints or dispute systems and may restrict, suspend, or terminate access to our website or services where such abuse is reasonably identified.

Nothing in this clause prevents users from raising genuine complaints or exercising their statutory rights under applicable UK consumer protection legislation.

  1. Complaints

If you have a complaint regarding this Website, our services, or the application of this Policy, you should contact us using the contact details published on our Website.

We aim to acknowledge complaints within a reasonable time and provide an initial response within 7–14 working days where reasonably practicable.

Nothing in this clause affects your statutory rights.

  1. Assignment

We may transfer, assign, subcontract, or otherwise deal with our rights and obligations under this Policy without notice where such transfer does not adversely affect your rights.

You may not transfer or assign any rights or obligations under this Policy without our prior written consent.

  1. Survival

Any provisions of this Policy which by their nature should continue after suspension or termination shall remain in full force and effect, including without limitation intellectual property rights, indemnities, limitations of liability, dispute resolution provisions, and governing law clauses.

  1. Entire Agreement

This Policy, together with our Terms of Use and any other legal notices published on our website, constitutes the entire agreement between you and Mystic Wellness Distributions Ltd in relation to your use of the website.

You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these documents.

This Policy should be read together with our Terms of Use, Privacy Policy, Cookie Policy, and any other policies referenced on our Website.

  1. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website constitutes acceptance of the updated Policy subject to your statutory rights under applicable consumer protection law.

  1. Acknowledgement

By accessing or using the Website, creating an account, placing an order, or purchasing any products or services from Mystic Wellness Distributions Ltd, you confirm that you have read, understood, and agree to be bound by this Policy, our Terms of Use, and any other policies referenced on the Website.

You acknowledge that your continued access to and use of the Website is conditional upon compliance with this Policy and all applicable laws and regulations.

You further acknowledge that electronic records, including account activity, order records, communications, acceptance logs, and related system records, may be used as evidence of your acceptance of this Policy and compliance with its terms.

Nothing in this Policy affects your statutory rights under applicable UK consumer protection or data protection legislation.

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